Terms & conditions

The service

SparkyQuote Pro is subscription software for electrical contractors. It is used to build quotations, manage jobs and diaries, record test results and certificates, track materials, stock and hours, and produce invoices and reports. It is a record-keeping and estimating tool: it does not carry out design verification, and it does not replace the professional judgement of a competent person under BS 7671 or any other standard.

Your account

You must give accurate registration details and keep them up to date. You are responsible for keeping your login credentials confidential and for all activity carried out under your account, including activity by team members you invite. Tell us straight away if you think an account has been compromised. We strongly recommend enabling two-factor authentication.

Licence and restrictions

We grant you a limited, non-exclusive, non-transferable right to use the service within the plan you have selected, for the duration of your subscription. You must not reverse engineer, decompile or copy the software, resell or redistribute access, or circumvent any technical limit such as user seat counts.

Acceptable use

You must not use the service:

• for anything unlawful, fraudulent, or misleading;
• to send spam or unsolicited marketing to your contacts;
• to infringe anyone else's intellectual property or privacy rights;
• to interfere with the security or integrity of the service — including uploading malware, probing or scanning our systems, or scraping data at scale.

Your content

You keep ownership of the quotes, client records, photos, certificates and other data you put into the service. You grant us a limited licence to host, process and back up that content solely so we can provide the service to you. You are responsible for having the rights to any content you upload, and for the accuracy of the information you record.

Our intellectual property

CG Trade Systems retains all ownership of the service and everything in it — the software, templates, documentation and branding. Nothing in these terms transfers any of that to you.

Payment, billing and cancellation

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Subscriptions are billed monthly in advance and renew automatically until cancelled. Payment, billing, tax, cancellation and refund mechanics are set out in Paddle's Buyer Terms. Our own refund position is on our Refund policy page.

Service level

We work hard to keep the service available, but we do not guarantee that it will be uninterrupted, error-free, or free from data loss. Maintenance, third-party outages and faults do happen. Keep your own copies of anything business-critical — the service provides CSV and PDF export for exactly this reason.

Suspension and termination

We may suspend or terminate access where there is a material breach of these terms, non-payment, a security or fraud risk, or repeated or serious policy violations. You may cancel at any time; access continues until the end of the period you have paid for. After termination you will have 30 days to export your data before it is deleted.

Warranties and liability

To the fullest extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. We are not liable for indirect or consequential loss, including lost profits, lost data or lost goodwill. Our total aggregate liability is capped at the fees you paid in the 12 months before the claim arose. Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be limited.

Indemnity

You agree to indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.

General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. You may not assign your agreement without our consent; we may assign ours as part of a merger or acquisition. Neither party is liable for delays caused by events beyond reasonable control. We may update these terms — material changes will be notified in the app or by email before they take effect.

Questions? Use the contact page.