Refund policy

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not happy with your purchase, you can request a full refund within 30 days of your order date, for any reason. Every plan also starts with a 14-day free trial, so you can try the whole app before you pay anything at all.

How to request a refund

Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all our orders. To request one, go to paddle.net, enter the email address you used at checkout, and open the order. You can also contact our support team and we will arrange it for you.

Renewals and cancellation

Subscriptions renew automatically each month. You can cancel any time from Setup → Billing inside the app, or through paddle.net. When you cancel, your plan stays active until the end of the period you have already paid for, and you will not be billed again.

If a renewal charge catches you out, get in touch — we would rather sort it than have you pay for a month you did not intend to use.

Your data after a refund

You have 30 days after your subscription ends to export your quotes, certificates and records using the built-in CSV and PDF exports. After that the data is deleted.

Processing times

Approved refunds are returned to the original payment method. Paddle usually processes them within a few working days, though your bank may take a little longer to show it.